leadership academy

Culture of Feedback by Greg Kunkel, Next Jump’s Co-Founder

Posted on
February 10, 2017

Presentation given at Next Jump Leadership Academy on February 10, 2017, with leaders in attendance from the field of education, including The New American Academy.

Highlights:

0:38 – Are you lining up for comforting lies?

1:36 – Wells Fargo: what if they had a better system for asking for help

4:05 The pillars of changing culture: intent, programs, tools

5:00 Programs of Truth-telling

6:40 The two conditions needed to build trust in a culture

7:20 Setting up practice grounds: ability to practice judgement that won’t affect the enterprise

10:33 Safety programs at Next Jump: Talking Partners, Situational Workshops

12:24 Programs built so employees Can’t Hide (opportunity to open yourself up to feedback). Others can’t get the truth if they are totally hiding

13:50 Practice on culture, where have we seen it pay off?

16:10 Separating Candid Feedback from Performance Evaluation process. Insight: decoupling made a big difference

17:30 All the wrong ways we did performance evaluations (lessons learned)

18:54 Three Deliberate choices in the design of the Feedback App: anonymous, transparent, meaningful

21:30 Tips for Getting Started: Share the intent, leaders set the example, meetings a great place to start

23:26 What can you do to control feedback? Example approach to put yourself in line for unpleasant truths lies vs comforting lies. You can control the signals you’re giving out

25:20 Specifics on how we used to do evals

26:40 Key Elements of the Evals App: 1-4 ratings on contributions to revenue, and culture.  Intentional decision: 1-4 (not out of 5 because we found it important to eliminate the middle). Made it transparent

28:30 Benefits of having your performance evaluations being transparent to everyone in the company: magic of putting self-inflaters in front of others, and for those not giving themselves enough credit. Ultimately ends up less games

31:33 Examples of how other companies have started to build a culture of truth: started with situational workshops, feedback app, and practice grounds

33:56 U.S.S. Michael Monsoor – shifting an existing “culture” program of thier own, to a deliberate training for junior leaders

34:56 Tips for overcoming skepticism: share the intentions, set the examples, experiment with rituals

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Learn more about the Feedback App