Feedback Video Series – The first principle of feedback is trust

Jooe Kim
December 15, 2016

The first principle for feedback is TRUST. The person receiving feedback has to trust that your INTENT is good — that you are trying to help them improve and grow. There isn’t a short cut to trust, it takes time to build.


Next Jump Practice


The first place our employees practice giving and receiving feedback is with their Talking Partner (TP). In our TP program, each employee is paired with another employee. The intent of the TP partnership is to develop a trusted relationship which serves as a foundation for your growth. Your TP should be the first line of feedback for you. We found that the more authentic the relationship, the more direct feedback they can give one another.

lokeyanayan2Nayan on his TP relationship & feedback:

In some ways we are brutally honest with each other. We are past that stage where we are patting each other on the back and saying “Okay, good, good.” And we actually care for each other. And each knows that the other cares. If she was going in the wrong direction, I would just say, “You’re going wrong”…So, I am honest with her and giving critical feedback when necessary. And I point out the things I like that she is doing. She is making systematic improvements, and I make a point to tell her that, so that it doesn’t go unnoticed to her. And it’s the same in return.